MTD Company Complaints and Reviews

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MTD Company
Main address: P.O. Box 368022 44136-9722 Cleveland OH
1.800.800.7310, , mtd@custhelp.com
  • 32 complaints
  • $9.2K claimed losses
  • $289 average
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  • Sep 28
  • Appliances and Electronics
  • Hastings, Michigan
  • Remington Quick Start
  • 62

We bought it this year at Menards around Feb 20th. Well here I am not even a year yet and it quit running. It is popping threw the carb. Getting hot and melting the guard under the handle. Its really bothers me that they don't stand buy there word. Replace the pull rope caser twice now because the plastic gear breaks in side. I will Never Ever Buy Your Product Again.... It is junk and should have... Read more

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  • Jun 04
  • Appliances and Electronics
  • Grass Catcher
  • 18

Grass catcher was ordered after there 1pm deadline, so 1-day delivery was actually 2 days,(made sense). Product arrived, shoulder bolts were mounted to angle iron adapters for series 700. Instructions showed shoulder bolts mounted to body. Called MTD, they said shoulder bolts should be separate and in another package...nope! Instructions were vague and there tech couldn`t explain them, other than... Read more

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  • Apr 01
  • Appliances and Electronics
  • Halifax, Nova Scotia
  • Snowblower Warranty
  • 177

For sale: One very slightly used snow blower (less than 10 hours use). Works well on warm days if it hasn’t snowed or rained recently. The blower was purchased on December 24th, 2011 and the 3-year limited warranty will run out December 23rd, 2014. Of course, only the original owner is covered, so we should think of a plan to not transfer ownership until then. Rona, where the machine was... Read more

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  • Mar 05
  • Appliances and Electronics
  • Sanford, Michigan
  • Snow Thrower
  • 82

I am a 60 year old widow. I purchased a NEW single-stage snow thrower (model 2T5). After using the machine four (4) times the cable broke. I was unable to use, it was useless. Took machine back where I purchased it, now it is almost two (2) months old, and they had to ordered a new cable. I had to shovel snow by hand waiting for the part to be delivered. Then they called to say my snow thrower... Read more

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  • Sep 22, 2013
  • Equipment
  • Snowthower
  • 1
  • 1
  • 108

Purchased snow blower model 31A 2M1A700 during the winter of 2011-12 and thought that I was happy to get it to save me a lot of work, WRONG!!! It worked for the rest of that winter, and since then, you have a very hard time starting it. you can not pull the rope, as if something is catching, and if you do get it started then you have to have the choke have way or it stops running. Also it... Read more

Was this review helpful? 0 2

     

  • Mar 30, 2013
  • Equipment
  • Mtd Snowblower Pro
  • 211

I had a similar issue. I have been working on small engines for 35 years since I was 12. My new MTD PRO snow thrower worked fine for half of the season. Then it wouldn't even clear 4" of light snow without dying out. I called MTD and they treated me like a punk. They were annoyed. They referred to me to their local service center which has the worst reputation there is. They would then make a... Read more

Was this review helpful? 9 0

     

  • Feb 01, 2013
  • Equipment
  • Cedar Rapids, Iowa
  • 134

After about 3 snows it started running poorly. Took it to the MTD authorized service center and they diagnosed a bad carburetor. Parts were supposedly ordered but I never got to use it again that year as the parts never came in until June. Leaked oil when got it home and still ran poorly so I took it back and they decided that it need a new engine. Months later I got it back again and the engine... Read more

Was this review helpful? 2 6

     

  • Jan 12, 2013
  • Equipment
  • 3
  • 3
  • 209

1989 unit, been working good for alot of years, do my own repairs. Pulled out plow truck with neighbors truck with chain, forgot to pick up chain sucked it inmy fault completely. Unit worked but bent impellor, replaced with new impellor.Probably half a dozen belts over the years, I consider normal, considering I've used this machine in three foot snows, and when we couldnt get the diesel plow... Read more

Was this review helpful? 1 3

     

  • Jul 31, 2012
  • Products
  • Iowa City, Iowa
  • Mtd
  • 188

The second winter, the plastic gear stopped turning the chute. I bolted a strap steel lever to turn the chute by hand. It is cumbersome, but it works better than the plastic assembly did. The third winter, the snowblower began continuing to move in reverse after I would release the engage lever on the handle. It still does this. I've learned not to stand directly behind it. Somewhere in... Read more

Was this review helpful? 2 0

     

  • Jul 19, 2012
  • Equipment
  • Pensacola, Florida
  • Riding Mower
  • 27

I've had a Bolens, made by MTD 38" riding mower for 2 years, which made it still in warranty. A few months ago it was noticed that the mower was slipping in the first 3 - 4 "gears" but would run fast and strong (too fast to really cut) in the higher ranges and not slip. The dealer said the belts were worn and MTD denied warranty. I saw the main belt and it looked fine. It was very loose on the... Read more

Was this review helpful? 1 0

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